Excess Telecom Tablet Replacement Guide

Excess Telecom Tablet Replacement

Excess Telecom – a leading telecom company providing wireless services in 47 states with over 100,000 happy customers. Engaging in the Affordable Connectivity Program (ACP), they offer free tablets and unrestricted data plans to eligible users. But what if you need a replacement? Discover all about Excess Telecom tablet replacement options, policies, and procedures in this article. 

Why You Might Need Excess Telecom Tablet Replacement

In today’s digital world, tablets play a crucial role in communication, education, and accessing important information. Here are some reasons why you might need a replacement tablet:

  • Loss or Theft: Losing your tablet or having it stolen can disrupt your daily life. A replacement tablet ensures you can stay connected and continue using online resources.
  • Irreparable Damage: Accidents can happen, causing irreparable damage to your tablet. Getting a replacement tablet gives you a fresh start in the digital realm.
  • Malfunction: Although Excess provides high-quality tablets, sometimes electronic devices can malfunction. Don’t worry; the Excess Telecom warranty covers any malfunctions in the first year of use.

Is it Possible to Get an Excess Telecom Tablet Replacement?

Are you worried about what to do if you lose, break, or have your tablet stolen? Fear not! Excess Telecom has a fantastic program in place just for you. They understand that life can throw unexpected challenges, and they want to help. If you meet the eligibility criteria and follow the simple application process, you could receive a free replacement tablet! 

Excess Telecom Tablet Replacement Policy

At Excess Telecom, they have specific policies regarding tablet replacements. Let’s break them down for you:

Refunds and Replacements: Excess Telecom doesn’t refund or replace lost, stolen, misused, damaged, or destroyed devices and accessories outside the warranty period. If you face such situations, you’ll need to purchase replacements on your own.

Reporting Defective Devices: If you receive a defective device or accessories, you must inform Excess Telecom within 14 days. Return the defective device within 30 days, and they may offer a replacement during this period.

Warranty Service: To avail of warranty service, contact Excess Telecom Customer Service. If the issue can’t be resolved over the phone, they’ll provide an RMA number for sending the device to the Service Center. Replacement depends on Excess Telecom’s discretion.

Conditions for Replacement: During the warranty period, Excess Telecom may replace a defective device with a new or refurbished one. This applies if the device doesn’t function properly as intended or experiences malfunctions during normal usage.

Limited Warranty Exclusions: The limited warranty doesn’t cover losses of personal data, software, or non-operative parts like cosmetic items. It also excludes damages resulting from device malfunctions.

Now you know the important details about Excess Telecom’s tablet replacement policy. If you ever face any issues with your device, contact their Customer Service for assistance.

Guide to Getting Your Excess Telecom Tablet Replacement

Don’t worry if you face issues with your Excess Telecom tablet; they’ve got you covered with a replacement option. Here’s how you can get it:

  • Get in Touch: Call Excess Telecom Customer Service at 1-800-615-0898 and ask to speak to an agent about your tablet replacement.
  • Explain the Situation: Let the agent know what happened. Did you lose or had your tablet stolen? If so, they’ll deactivate your account to prevent unauthorized charges. Is your device damaged or malfunctioning? Based on the circumstances (inside or outside warranty period) and the cause (accidental or spontaneous), the agent will determine if you qualify for a free replacement or if there’s a cost involved.
  • Provide Necessary Details: To ensure a smooth process, share all relevant information about the incident, your tablet, and your account.
  • Initiate the Process: Once eligible, the agent will kickstart the replacement process, and you can expect to receive your new tablet by mail within a few days.

Stay connected and worry-free with Excess Telecom’s tablet replacement service. Just follow these steps, and you’ll be back to enjoying your digital world in no time!

How to Get a Free Excess Telecom Tablet: Eligibility and Application

To qualify for a free Excess Telecom tablet, you must meet certain criteria:

  • Low-Income Status: Your household income should be at or below 200% of the federal poverty level in your state.
  • Government Assistance Program: If you participate in qualifying programs like Medicaid or SNAP, you may also be eligible.

You’ll need these documents to apply:

  • Proof of Identity, Age, and Address: Valid ID documents.
  • Proof of Income: Income-related documents, such as pay stubs or tax records.
  • Proof of Program Participation: Documentation showing your participation in assistance programs.

Follow these steps to apply:

  • Check Eligibility: Visit Excess Telecom’s website and enter your ZIP code to see if the offer is available in your area.
  • Complete the Form: Fill out the online application form with accurate details and submit the required documents.
  • Verification: Be patient during the verification process, and wait for application status confirmation.

If approved, you’ll receive an Excess Telecom tablet with a SIM card and monthly service plan. Note that while the tablets are advertised as ‘free,’ a small fee (typically $10 to $50) might apply as per government rules.


In conclusion, Excess Telecom’s Tablet Replacement program offers a lifeline to individuals facing tablet-related challenges. By providing eligible applicants with free replacements, Excess Telecom ensures that everyone can stay connected and continue accessing the digital world without interruption. Embracing the program means embracing seamless connectivity and support from Excess Telecom.


Yes, Excess Telecom offers a tablet replacement program for eligible customers who have lost, damaged, or experienced issues with their devices.

To qualify, individuals must either have a low-income status or participate in certain government assistance programs, such as Medicaid or SNAP.

You will need proof of identity, age, address, income, and program participation to support your application.

Visit Excess Telecom’s website, check availability in your area, and complete the online application form with accurate information and necessary documents.

While the tablets are advertised as ‘free,’ a small fee (typically $10 to $50) may apply as per government rules.

The verification process may take some time, so please be patient and await confirmation of your application status.

If your application is approved, you will receive an Excess Telecom tablet along with a SIM card and a monthly service plan to keep you connected.

During the specified warranty period, Excess Telecom may replace any defective device with a new or refurbished replacement device, subject to certain conditions.

Excess Telecom does not assume responsibility for refunding or replacing lost or stolen devices outside the warranty period. In such cases, customers must purchase replacement devices at their own cost.

For any inquiries or support related to the tablet replacement program, you can reach Excess Telecom Customer Service at 1-800-615-0898.

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